3rd Line Infrastructure Engineer
London/hybrid. to £55k + benefits
Third Line Infrastructure Engineer - the opportunity
This is a great opportunity to join an award-winning IT Managed Service Provider with a 20+ year track record and ambitious growth plans. The company provides cloud-first, secure solutions and services, primarily using Microsoft products, and has a fantastic client base across a wide range of industries.
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This role sits in a talented Infrastructure team and would be a great platform for someone with 3rd-line support experience to take on more consulting-led responsibilities and to progress their career path towards a senior technical consulting or architecture role.
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The company is committed to supporting professional growth and development and this role will present great opportunities to sharpen your technical expertise, particularly in cloud and security technologies.
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Third Line Infrastructure Engineer - responsibilities
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Act as 3rd-line point of escalation for complex and business-critical incidents
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Take ownership of major/critical incidents, including post-incident review
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Support onboarding of new clients and contribute to proactive service delivery
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​Contribute technical oversight for improvements and changes
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Develop subject matter expertise in selected products, working closely with vendors
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Consult internally on new product developments
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Support and mentor engineers from 1st & 2nd line team
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Communicate clearly with internal and external stakeholders
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Maintain high quality technical documentation
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Third Line Infrastructure Engineer - requirements
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Experience in an IT Managed Service Provider environment (essential)
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Track record in complex multi-client or multi-site environments
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Very strong analytical and problem-solving skills.
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Excellent knowledge of Microsoft products including M365 and Azure
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Strong Cloud skills - IaaS, PaaS etc
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Good understanding of cyber security principles
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Strong networking and infrastructure skills
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Microsoft certifications would be beneficial as would AI tools (Copilot) experience
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To find out more or for an informal chat in confidence, please get in touch: steve@nemoresourcing.co.uk; 01438 419777