nemo

Third Line Infrastructure Engineer - the opportunity

This is a great opportunity to join an award-winning IT Managed Service Provider with a 20+ year track record and ambitious growth plans.  The company provides cloud-first, secure solutions and services, primarily using Microsoft products, and has a fantastic client base across a wide range of industries.

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This role sits in a talented Infrastructure team and would be a great platform for someone with 3rd-line support experience to take on more consulting-led responsibilities and to progress their career path towards a senior technical consulting or architecture role.

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The company is committed to supporting professional growth and development and this role will present great opportunities to sharpen your technical expertise, particularly in cloud and security technologies.

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Third Line Infrastructure Engineer - responsibilities

• Act as 3rd-line point of escalation for complex and business-critical incidents

• Take ownership of major/critical incidents, including post-incident review

• Support onboarding of new clients and contribute to proactive service delivery

• ​Contribute technical oversight for improvements and changes

• Develop subject matter expertise in selected products, working closely with vendors

• Consult internally on new product developments

• Support and mentor engineers from 1st & 2nd line team 

• Communicate clearly with internal and external stakeholders

• Maintain high quality technical documentation

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Third Line Infrastructure Engineer - requirements

• Experience in an IT Managed Service Provider environment (essential)

• Track record in complex multi-client or multi-site environments

• Very strong analytical and problem-solving skills.

• Excellent knowledge of Microsoft products including M365 and Azure

• Strong Cloud skills - IaaS, PaaS etc

• Good understanding of cyber security principles

• Strong networking and infrastructure skills

• Microsoft certifications would be beneficial as would AI tools (Copilot) experience

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To find out more or for an informal  chat in confidence, please get in touch: steve@nemoresourcing.co.uk; 01438 419777