Account Manager

London/Hybrid. to £55k base + OTE

Account Manager - the opportunity

We're delighted to be working with a well-established, award-winning IT MSP with a 20+ year track record. Over recent years they've grown strongly both organically and by acquisition.

Working primarily with growing and mid-market businesses looking for enterprise-level solutions, our client has built an impressive and broad customer base. This vacancy has arisen due to the growth of an experienced Account Management team.

The primary focus of the role is to act as the customer's voice within the business, ensure their high satisfaction and to maintain the company's excellent contract renewal rate. Another important aspect is to grow revenue within accounts, undertaking white space analysis and working consultatively with the customer and the tech/pre-sales teams to position additional solutions.

We're looking for a good listener who can build excellent customer relationships by understanding them properly. Experience in the IT MSP space is strongly preferred - ideally working with Microsoft-centric solutions. Ongoing opportunities are excellent, with lets of growth planned, an emphasis on professional development and uncapped earning potential.

Account Manager - responsibilities

Build and maintain excellent customer relationships, in-person and virtually
Act as the customer's advocate in the business
Understand clients' requirements and recommend tailored solutions
Drive contract renewals and identify account growth opportunities
Work between client and internal teams to enhance service delivery
Keep clients up to date about new products and services
Work with Marketing on client-specific campaigns

Account Manager - requirements

Proven track record of Account Management in IT Services
Top-notch communication and presentation skills
Excellent listener who can fully understand clients' priorities and respond accordingly
Good commercial acument and numeracy
Strong understanding of relevant IT products and trends

For more info or to apply, please get in touch: steve@nemoresourcing.co.uk